Ch. 16

This chapter discusses the following concepts and what they are:
A high-performance work system is the right combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals.
A high-performance work system achieves the organization’s goals, typically including growth, productivity, and high profits.
Many conditions contribute to high-performance work systems by giving employees skills, incentives, knowledge, autonomy, and employee satisfaction.
Organizations can improve performance by creating a learning organization, in which people constantly learn and share knowledge so that they continually expand their capacity to achieve the results they desire.
By taking a customer-oriented approach, HRM can improve quality by defining the internal customers who use its services and determining whether it is meeting those customers’ needs.
One way to do this is with an HRM audit.
Another way to measure HRM effectiveness is to analyze specific programs or activities.
This analysis can measure success in terms of whether a program met its objectives and whether it delivered value in an economic sense.
Interesting Thought...
I found it interesting that out of the government employees the Nuclear Regulatory Commission ranked highest.